Exchanges & Returns
Dear collector, Fine Collectibles Europe is at your disposal to help you in whatever you need in relation to exchanges and returns of your purchase, provided that the rules detailed below are observed.
For the purpose of returning items, you must have your invoice or your order number, since we will need this data throughout the process;
After receiving the product, you will have up to 14 calendar days to terminate the contract and return it to Fine Collectibles Europe.
If you want to cancel your order, you must contact us, through our customer service channels (Chat, email or phone). Access our website and check conditions and ways to return the purchase price.
In the event of receiving a defective or non-conforming product, you will have up to two months (from the date on which you detected the defect or non-conformity) to communicate the fact, through our customer service channels (chat, email or telephone). We emphasize that, in these cases, the guarantee is subject to the legal limit of two years (and may even be reduced to one year, in the case of movable assets, by agreement between the parties). In this communication, you must detail the nonconformity or defect identified.
Upon receipt of the product at its facilities, Fine Collectibles Europe will carry out a technical check in order to prove the alleged non-conformity or defect. If the existence of the alleged non-conformity or defect is confirmed, Fine Collectibles Europe will remedy the same, in any of the legally permissible ways, within a maximum period of 30 days.
If the check carried out by Fine Collectibles Europe identifies signs of improper use and / or any other problem or factor that may have caused the defect or non-conformity of the product (named, but not limited to, falls, other impacts, natural phenomena, improper connection to the network will be contacted to find out if you want the item to be repaired. In this case, the legal guarantee will not take effect and the cost of the repair will be billed.
In case of doubts regarding the use of the purchased parts, we ask that you contact us before proceeding to assemble them. Do not disable the product packaging, as we will not be able to make exchanges or returns without them.
See our exchange policy on our website and if you have any questions, please contact us through our customer service channels (chat, email or phone).
Always consult our Exchange Policies area on our website for situations not specified in this segment.
Please note that we cannot replace items that are in one of the following conditions:
• Product without invoice or order number;
• Products purchased from points of sale other than the Fine Collectibles Europe website
• Products without the original packaging of the part
• If it is found that the defect occurred due to improper use or suffered any change from its original characteristics (namely due to falls, other impacts, broken elements, natural phenomena, improper connection to the electrical network or attempt to repair the product on its own or from third parties).